Personal project
A sequence that goes quiet when the customer replies.
A handful of messages spread over time, each saying something different, sent through the channel the customer actually uses. A reply stops the sequence immediately, so nobody receives an automated message in the middle of a human conversation.
The problem it solves
Most people do not answer the first message simply because they were busy. Chasing manually after a few days is dull and the first thing to fall off the schedule. An automation that fires blindly risks something worse: a message arriving after the customer already replied.
Built with
- n8n
- Telegram Bot API
- SMS API
- PostgreSQL
Related service
Automation and AI agentsHow it works
- 1The lead enters the sequence tagged with its source and preferred channel
- 2Messages go out at intervals matched to response speed, each with different content
- 3Any reply stops the sequence immediately and notifies a person
- 4Opt-outs are stored permanently and honoured across every channel
- 5Finished sequences move to a list for re-contact after a longer gap
What I would refine for a client
What is missing is branching by what the customer showed interest in. Right now everyone gets the same path. At a client I would split it by product and add a time window, because an SMS at seven in the morning does more harm than good.
Do you have a similar process?
Describe it in a few sentences. I will tell you whether it can be automated and what it would cost — including when the answer is that it is not worth it.