Personal project
A voice agent that answers the call and leaves a note.
I built an agent that takes a phone call, follows a script, identifies why the person is calling and records the outcome together with a transcript. A human gets a finished record instead of listening through voicemail.
The problem it solves
In a small business a missed call is usually a lost customer. Voicemail works badly: few people leave a message and fewer still listen promptly. The questions are also repetitive: opening hours, free slots, price, location.
Built with
- n8n
- ElevenLabs
- Airtable
- OpenAI
Related service
Automation and AI agentsHow it works
- 1The call reaches the agent, which greets the caller and follows an agreed script
- 2The agent identifies the reason for the call and asks for anything missing
- 3The whole conversation is transcribed and summarised into a few sentences
- 4The result lands in a database as a record with contact details, reason and a suggested next step
- 5Anything outside the script is flagged for urgent human contact
What I would refine for a client
For a client deployment I would add two things: a connection to a real calendar so the agent could offer actual free slots, and a confidence threshold below which the call is handed to a person immediately. In this version the script is rigid, and that is its main limitation.
Do you have a similar process?
Describe it in a few sentences. I will tell you whether it can be automated and what it would cost — including when the answer is that it is not worth it.